First time exploring blind boxes and not sure how they work? Funcinating Blind Boxes are simple: choose a collection you love, place your order, and receive a randomly selected figure. You won’t know which character is inside until you open the box. That is the magic of blind boxes. You may discover a regular figure you love, or even a rare hidden figure. Every unboxing brings a little surprise.
About Blind Boxes
What is a blind box?
A blind box is a collectible toy sold in a surprise format. Each Funcinating series usually includes several regular figures and may also include hidden figures. Before purchasing, you can see the overall style, characters, and figure range of the series, but you will not know exactly which one you get until you open the box. Funcinating runs its own series, such as GISMOW and TARTI, each with its own characters and figure line-up.
How do blind boxes work?
Choose a series you like, click Buy, and wait for your blind box to arrive. Each box contains a random figure, so the exact character cannot be confirmed before opening. That is the fun of blind boxes: you never know if the next box will be the one you want most.
Can I choose a specific figure?
Generally, no. Funcinating Blind Boxes are shipped randomly, so we cannot guarantee a specific figure. If this is your first time buying, we recommend choosing a series where you like the overall collection. That way, every figure can still feel like a surprise.
What is a Hidden / Secret figure?
A Hidden or Secret figure is a rarer figure in the series, usually with a lower chance of appearing than regular figures. The probability may vary by series, so please refer to the product page for details. Many collectors enjoy sharing their unboxing experiences and celebrating the surprise of discovering a hidden figure. However, hidden figures are still based on probability and cannot be guaranteed.
Will I get duplicates?
If you purchase multiple single boxes, duplicates may appear because each box is random. If you want to reduce the chance of duplicates, check whether the product page offers a full set, complete box, or other purchase options.
What if I don't like the figure I get?
That is part of the blind box experience. You can keep it in your collection, gift it to a friend, or share your unboxing experience with other collectors. We welcome collectors to share and discuss their blind box experiences in the comment section.
Are blind boxes worth it for a first-time buyer?
For your first blind box purchase, we do not recommend buying only for the hidden figure. It is better to choose a series where you like the overall design. The real charm of blind boxes is not “I must get one specific figure,” but the excitement of opening the box. It could be a regular figure you love, or it could be an unexpected surprise.
Ordering and Shipping
How do I place an order?
Browse the blind box collection, open the series you like, check the product details and shipping information, then click Buy. Checkout runs on Shopify. You can check out as a guest, so an account is not required, and you will receive an order confirmation email once payment is complete. Your first Funcinating blind box surprise starts here.
Do you ship worldwide?
Funcinating offers international shipping to supported regions worldwide. You can choose your favorite blind box product from our official store or website, click Buy, enter your shipping address, and complete the payment. Available shipping regions, shipping fees, and estimated delivery times may vary depending on your country or region. Please refer to the information shown at checkout, or see our shipping policy.
Where do you ship from?
Orders are shipped from our available fulfillment locations based on product availability and destination. Shipping routes and delivery times may vary by country or region. After placing your order, you can check the shipping progress through your order page or tracking information. If you need help, you can also contact Funcinating Customer Support with your order number.
How long does shipping take?
Orders are usually processed within 1 to 3 business days after payment is confirmed. Shipping time depends on the destination country or region, shipping method, customs processing, and local delivery conditions. Please refer to the estimated time shown at checkout or on the tracking page, or see our shipping policy. Holidays, customs inspections, or peak seasons may cause delays.
Why do prices change when I switch country or region?
Shopify Markets may adjust currency, regional pricing, product availability, taxes, duties, and shipping options based on the selected country or region. The price shown on a product page is the price for the region you are currently browsing. Your final total, including shipping and any duties, is confirmed at checkout before you pay. You can change your region at any time with the region selector.
Do I need an account to buy?
No. You can check out as a guest, and an account is not required to place an order. Creating an account is optional. If you sign in, you can view your order history and manage your saved addresses and account information.
After Your Order Arrives
What if the outer package is damaged?
During international or long-distance shipping, the outer packaging may have slight dents, folded corners, or minor wear. If the product itself is in good condition, minor outer packaging damage usually does not affect display or collection. If your package is noticeably damaged, we recommend taking photos or recording an unboxing video as soon as possible, then contacting Funcinating Customer Support. We will assist you based on the specific situation.
What if the product itself is damaged?
If the figure itself is broken, missing parts, or has an obvious quality issue, please contact Customer Support as soon as possible. Provide your order number, photos of the outer packaging, product photos, and an unboxing video. We will assist you according to our after-sales policy.
Can I return a blind box?
Due to the collectible nature of blind boxes, opened blind boxes and change-of-mind returns are generally not accepted. For damaged, incorrect, or missing items, contact us within 7 days of delivery. To start a claim, email us with your order number, photos of the outer packaging and the product, and an unboxing video if you have one. Full details are in our returns and refunds policy.
How do I contact support?
Email service@global.funcinating.com with your order number and a clear description of the issue. For damage or missing item claims, attach photos of the outer packaging and the product, plus an unboxing video if you have one. Sending these together helps us resolve your case in one reply instead of asking for more information.